Shipping & Pickup

You can no longer purchase your items online and pick them up at Apple Wholesale Store,they will be delivered directly to your door. Here you'll find everything you need to know about delivery, pickup, and managing your order.

Choose a topic:

Shipping & Delivery

Apple Store Pickup

What's Next?

Text Notifications

Carrier Delivery Options

Shipping Policies

Shipping & Delivery

We ship using USPS, Fedex, DHL and UPS.
Shipping is Free to all customers and applies to all orders of any quantity.

We cover all sales tax and customs charges. The price displayed by each product is the price you pay.

* Sales tax and customs charges are covered by us and are excluded
from the total purchase price of your order.

Shipping is free on all orders. Apple Wholesale Store uses the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and estimated delivery date.

Free two-day shipping

Free two-day shipping is available on most in-stock items. You can see in your bag if your item qualifies. Free two-day shipping is not available on customized Mac, engraved products, and for certain order types, including orders paid for with financing or by bank transfer. Cut-offs apply. See checkout for estimated delivery dates.

Free next-day shipping on iPhone

Free next-day shipping is usually available on any in-stock iPhone. You can see in your bag if your item qualifies. Cut-offs apply. See checkout for estimated delivery dates.

Please note that we do not deliver to P.O. box addresses.

Guaranteed shipping services

Where available, you can also choose a faster delivery method for each item on your order, for an additional fee:

  • Courier Delivery → Delivers on the same day, within two hours (available during business hours on select items, to certain zip codes)

  • Guaranteed Next Day Shipping → Delivers in one business day

Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. A signature may be required for delivery.

Ships Time

The ‘Ships‘ time is an estimate of when the item will leave our warehouse. For example, if an item displays "Ships: 1 business day" the item will leave our warehouse 1 business day after you place your order. While Apple works hard to ship every order as quickly as possible, personalized, custom-configured, and more popular items may have longer ship times.

Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email of the new ship and delivery times.

Shipping Cost

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Courier Delivery cost includes tip. Please note that applicable shipping fees apply to Apple Print Products and can be ordered from the Photos app for Mac.

You can find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status website.

Puerto Rico

  • Average transit time is 2-5 days.

  • Carriers deliver to Culebra and Vieques twice per week.

  • Overnight shipping is available to some zip codes for an additional cost.

Apple Wholesale
Store Pickup

This option is no longer available. If this is your first time selecting an Apple Store, our product pages will display Pickup: Check availability. Click this link, enter the zip code or the city where you'd like to pick up the item, and click Search Stores to check availability.

If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click Check another store to check pickup availability at a different Apple Store.

Once you're ready to purchase, select Pick up at Checkout. If you would like to change the pickup location, select Change location. Then Continue. Items marked Available Today will usually be ready for pickup within an hour. In some instances, you may also be able to select a window of time to come to an Apple Store to pick up your order. This Check-In Window will ensure that your order is readily available shortly after you arrive. All you have to do is check in with a specialist when you get to the store. If you’re unable to come in during this time window, you can still pick up your order, but wait times may vary.

You'll receive a notification email when your item is available to pick up. Please wait for this email before coming to the store.

If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items in an Apple Store, you will need to bring the order number and a valid government-issued photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid government-issued photo ID.

What's Next?

 

Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.

Order Acknowledgement

The order acknowledgement email provides a summary of the items on your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a Delivers date. You can click this to view your order status in online Order Status. For pickup items on your order, the email will display your selected Apple Wholesale Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.

Shipment Notification

If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using Apple Wholesale Store's online Order Status or enter the tracking number on the carrier's website.

If you purchase an Apple Store Gift Card, iTunes Gift Card or Apple Music Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.

Pickup Notification

Once your items are available at the Apple Store, we'll send a pickup notification email.

Pickup Reminder

We'll send a reminder email if your item is still waiting to be picked up.

Text Notifications

 

We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.

What to Expect

Once your order is shipped or available for pickup, we'll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive 1-4 text messages per item on your order.

Changing Text Message Preferences

You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.

Your privacy is important to Apple Wholesale Store. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Visit apple-wholesale-store.com/shop/privacy/. You can also review our Terms of Use at apple-wholesale-store.com/shop/site-terms/.

Carrier Delivery Options

Apple chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Apple. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

If you are unavailable to provide a signature, Apple offers three easy options for you to receive your package.

Option 1: Pre-sign with Apple once your order has shipped

There are two ways you can Pre-sign for your shipment:

  1. Click the Pre-sign for this shipment link in your Shipment Notification email

  2. Visit online Order Status and click the "Pre-sign for this shipment" link

Complete and print the Shipment Release Authorization form. Leave the form on your door for the carrier, prior to 8:00 a.m. on the day of expected delivery.

You can specify a preferred delivery location (e.g., front door, back door, immediate neighbor, or building manager). If you provide an address other than the one specified on the package, someone must sign for the package.

If you'd like to pre-sign for more than one shipment, simply print, sign, and leave a Shipment Release Authorization for each package.

To ensure safe and secure delivery of packages, all deliveries are subject to the driver's discretion, and a driver may require signature, even if signature is not required by Apple. If you are unable to access the Shipment Release Authorization form, call Apple Store Customer Service at 1-800-676-2775 and let us help!

Option 2: Sign the Delivery Notice to release your shipment to your address, an immediate neighbor, or a building manager

If you did not pre-sign for your package through Apple, and you were unavailable to provide a signature, the carrier will leave a Delivery Notice on your door after the first delivery attempt.

You can sign the Delivery Notice, specify a preferred delivery location (e.g., front door, back door, immediate neighbor, building manager), and leave the notice on your door prior to the next delivery attempt.

If you provide an address other than the one specified on the package, someone must sign for the package.

Option 3: Pick up package at carrier's local facility

After the first delivery attempt, you can request to pick up your package at our carrier's local facility. Call the number on the carrier's Delivery Notice and inform the carrier you'd like to pick up your package in person.

To pick up your package from the carrier's local facility, you'll need:

  • The Delivery Notice

  • Government ID (driver's license, passport) that matches the package name and address

  • Second ID with your name on it (credit card, social security card)

The carrier can release the package only to the person included on the shipping address.

In addition to these options, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.

Shipping Policies

Shopping in the U.S.

Items purchased online from Apple Wholesale Store ship within the continental US, Alaska, Hawaii and Puerto Rico. No shipments can be made to P.O. Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased online from Apple Wholesale Store.

Sales to U.S. territories

We are happy to ship your order to a friend or family member residing within the 50 United States if your billing address is within one of the following United States territories:

  • American Samoa

  • Armed Forces Africa

  • Armed Forces Americas

  • Armed Forces Canada

  • Armed Forces Europe

  • Armed Forces Middle East

  • Armed Forces Pacific

  • Guam

  • Northern Mariana Islands

  • Palau

  • U.S. Virgin Islands

Simply shop apple.com with the payment method of your choice, and we'll ship the order to any address within the 50 United States.

Shopping outside the U.S.

There are more than 30 apple.com stores in countries around the globe. If you would like to purchase Apple products from outside the U.S., please see our International Store Directory to find out if a store serves your country.

Shopping for friends and family who reside outside of the U.S.

Would you like to buy a gift for a friend or family member residing in a different country? Visit the Gifting section of online Help for more information.

Sales to U.S. military personnel stationed abroad

If you would like to ship to an APO/FPO address, please see our APO/FPO  page.

Apple's products may be found at your local PX/BX AAFES store. Please contact AAFES to find out if your base carries Apple products.

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